Once you've selected your products, pack them and ship them to us. Dont forget to include your order number in the package!
We recommend sending them Royal Mail Tracked to:
Chemical Dependency Lab
PO Box 13648
Manningtree
Essex
CO11 9BL
Once you send your film to us, we perform a number of steps to ensure we get the best results. The first step is checking the order against what you sent us. Next is getting the film ready ready for processing. This needs to happen in the dark (but we've eaten a lot of carrots). Your film is loaded onto development reels which fit in a light sealed tank. At Chemical Dependency Lab, we rotary process all film, meaning your drums are loaded into a temperature controlled bath, and rotationally agitated as the relevant chemicals are loaded/unloaded according to the process. Once all of the chemical steps have been completed, your film is dried, then taken to our scanning rig. From here, we carefully photograph, convert and lightly edit your photos to get the best colours from your negatives. We then zip all of these images up for you and send you a secure link for you to download files. Finally, we send your negatives back to you - always. We believe a negative is for life, not just for Christmas.
We aim to get your scans back to you within 3 working days of receiving your film. However that's not a promise, sometimes we can get them to you same day, sometimes it may take around 7 days.
We don't rush, we take our time ensuring the highest quality. If you have a tight timeframe for a deadline, add it to the order notes and we will try our hardest to get your scans back for the date.
When your scans are ready, you will be emailed a download link. This link will serve you a zip file containing just JPEG, or JPEG and TIFF images in subdirectories.
The link in the email is valid for 7 days from the time it is sent, you can download your images as many times as you need during that time. If the link expires before you are able to download your scans, fear not! Simply email us or use the contact us form to let us know you need a new download link. We keep your scans for 90 days from the day your order was fulfilled and can regenerate links for you until they are erased.
We digital camera scanning to process all rolls. This provides the absolute highest quality and allows us to capture a ton of detail in your negatives.
35mm JPEG scans are approximately 3500x5200 - Around ~ 4.5 - 7MB. See an example here.
35mm TIFF 8bit files are ~ 54MB
If you order JPEG and TIFF scans for a 36 exposure roll of 35mm film, expect a zip file of around 2GB.
120 6x6 JPEG scans are approximately 3900x3900 - Between ~ 2 - 3MB. See an example here.
120 6x6 TIFF 8bit files are ~ 45MB.
We default to providing 8bit TIFF images. We can deliver 16bit if you need, just let us know in the order notes. But beware, they're chunky files!
We keep scans for 90 days before they are permanently deleted. So make sure you have them downloaded and backed up before the clock runs out.
Let's be honest, you're posting these to instagram. Currently we don't offer prints, but that doesn't stop you sending your scan files off to get your beautiful shots bound in an annual with folks that really know their papers and ink.
Yes. Always. The postage fee when ordering covers the return of your negatives.
Yep, send it our way. But make sure you let us know in the order notes as we need to process it seperately.
We don't mind you getting funky with your fix, we cater for most.
Nope, just 35mm and 120 medium format. We don't develop disc film either, but if you have some, get in touch...
We accept all major credit and debit cards via via Shop Pay and PayPal. If you decide to use either of these two methods, you’ll be taken to either the Shop Pay payment flow PayPal flow, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
We aim to process refunds within 10 days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed. Plese review our refund policy for full terms.
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@chemicaldependency.co.uk just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
At the moment, we only ship to postal adresses in the UK. But if you'd like us to ship to wherever you are, please get in contact with us and we will do our best!
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Please see our returns policy here.
